Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 425-355-7378 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

120 Night Comfort


120-Night Comfort Guarantee – If for any reason you are not 100% satisfied with your mattress, you have a full 120 nights to exchange it (One time) for another comfort level of your choosing. Equal or lesser value. If greater value is chosen, customer pays the difference. Re-Delivery fees will apply to the exchange.

120-Night Comfort Guarantee Requirements:

  1. Minimum 30-day adjustment period. Every new mattress requires a period of adjustment to acclimate your body to the new feel.
  2. Free of Smoke, Damage & Stains. Mattress City’s exchange policy requires that any returned product must be in new condition without stains, damage or smoke.
  3. Law label must remain intact. Manufacturers will not accept any merchandise without the original law label factory sewn in its original position. There are no refunds.
  4. Exclusions: Adjustable power bases, furniture, pillows, protectors, and linens are not returnable or refundable.
30-Day Guaranteed Lowest Price – If you find a lower price on a comparable new mattress model within 30 days of your purchase, Mattress City will not only match that price but beat it by 10% and refund you the difference. Not available on online products or pricing


We have several options available to suit your needs. Visit our store or contact us for details.
We use in-house delivery personnel to assure you that your mattress set will be properly set up with the utmost care and professionalism. Delivery team cannot move other types of furniture.
Your old mattress set will be donated and/or recycled if qualified.
Drivers need a signature from anyone 18 years or older to receive merchandise.


Each mattress carries its own warranty by the manufacturer. Please read warranty cards supplied with each mattress. If any warranty problems arise, Mattress City will gladly assist you. Please keep your original invoice.
Body impressions are normal which result from the upholstery layers conforming to your body’s individual contours. These are considered “normal” by every manufacturer and are NOT a warranty service issue.
Mattress handles are for positioning and may pull out if used for carrying.
Queen and King size mattress sets require the support of bed frames with a rigid center support and at least 5 frame legs.