120-Night Comfort Guarantee – If for any reason you are not 100% satisfied with your mattress, you have a full 120 nights to exchange it (One time) for another comfort level of your choosing. Equal or lesser value. If greater value is chosen, customer pays the difference. Re-Delivery fees will apply to the exchange.
We have several options available to suit your needs. Visit our store or contact us for details.
We use in-house delivery personnel to assure you that your mattress set will be properly set up with the utmost care and professionalism. Delivery team cannot move other types of furniture.
Your old mattress set will be donated and/or recycled if qualified.
Drivers need a signature from anyone 18 years or older to receive merchandise.
Each mattress carries its own warranty by the manufacturer. Please read warranty cards supplied with each mattress. If any warranty problems arise, Mattress City will gladly assist you. Please keep your original invoice.
Body impressions are normal which result from the upholstery layers conforming to your body’s individual contours. These are considered “normal” by every manufacturer and are NOT a warranty service issue.
Mattress handles are for positioning and may pull out if used for carrying.
Queen and King size mattress sets require the support of bed frames with a rigid center support and at least 5 frame legs.